.
Whether they depend on an Internet website or can be accessed to with a mail software, these spaces of written exchanges may prove very valuable and helpful to you.

Thanks to them, you can
-have a better knowledge of your customers,
-keep track of your competitors,
-spot an expert you want to hire.


However you should be most cautious as these news-groups are sometimes spaces of disinformation campaigns

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PME and the Internet:a survey of statistics